Terms & Conditions Lapak99 — Platform Usage Rules for Malaysia

In this Terms & Conditions document, "Lapak99" refers to the online casino and Sports Betting platform accessible at lapak99.bid. "Member" refers to any individual who has successfully registered an active account with Lapak99. "Services" refers to all products and features provided by Lapak99, including but not limited to online slots, Live Casino, table games, Sports Betting, bonus programmes, and the payment system.

These terms apply to all users of the Lapak99 platform, including visitors without an account who access public areas of the website, and supersede all prior agreements that may have existed between Lapak99 and its members. Lapak99 reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the platform following any changes constitutes acceptance of the updated terms.

The governing language for interpretation of these Terms & Conditions is Bahasa Melayu. In the event of any inconsistency between the Bahasa Melayu version and any translation in another language, the Bahasa Melayu version shall prevail.

The Lapak99 platform is restricted to individuals who meet all of the following criteria without exception:

• Be at least 18 years of age at the time of registration.
• Not listed on any gambling platform's self-exclusion register.
• Registering voluntarily and not under compulsion from any party.
• Providing accurate, complete, and verifiable personal information at the point of registration.
• Not representing any other person when creating an account or conducting financial transactions.

Lapak99 takes age restrictions seriously and reserves the right to request age verification documents — including a Malaysian identity card (MyKad) or passport — at any time. Accounts suspected of belonging to underage individuals will be suspended immediately pending investigation. Should it be proven that the account holder is underage, the account will be permanently closed and all remaining balances will be forfeited.

Each individual is permitted to hold only one active account at Lapak99 at any time. Multiple account registrations — whether using the same or different names, phone numbers, email addresses, identity card numbers, or devices — are strictly prohibited and constitute a serious breach of these Terms & Conditions.

When multiple account registrations are detected, Lapak99 reserves the right to take the following actions without prior notice:

• Permanently closing all associated accounts.
• Confiscating all fund balances held in those accounts.
• Voiding all winnings earned through the accounts in question.
• Blacklisting the individual from re-registering in the future.

Members are fully responsible for keeping their Lapak99 account password and login credentials confidential. Lapak99 recommends using a strong password (a combination of uppercase letters, lowercase letters, numbers, and symbols) and changing it regularly. Lapak99 will not be held responsible for any losses arising from unauthorised access resulting from a member's negligence in safeguarding their account information.

All financial transactions on Lapak99 are conducted in Malaysian Ringgit (RM) only. Lapak99 accepts the following payment methods, all of which are recognised local Malaysian platforms or financial services:

• DuitNow — Instant processing within 30 seconds, 24 hours a day, 7 days a week.
• Touch 'n Go eWallet — Fast deposits and withdrawals via your TnG account.
• GrabPay — Available for deposits via your Grab app.
• Boost eWallet — An accepted alternative Malaysian eWallet method at Lapak99.
• ShopeePay — Easy deposits via the Shopee Malaysia platform.
• FPX (Maybank2u & CIMB Clicks) — Direct transfer from your Malaysian internet banking account.

The minimum deposit at Lapak99 is RM10. Maximum deposit limits vary by payment method and the member's account tier. Lapak99 does not charge any processing fees on deposits or withdrawals — the amount you send is the amount credited to your Lapak99 account, and the amount you request to withdraw is the amount you receive.

For withdrawals, Lapak99 processes requests within varying timeframes depending on the method: eWallet (5–15 minutes), DuitNow to bank account (15–30 minutes), and FPX to bank account (1–2 hours depending on the receiving bank). The minimum withdrawal amount is RM30. Lapak99 reserves the right to request additional identity verification before processing withdrawals that exceed certain limits, as a standard security measure.

Funds deposited by a member may only be withdrawn to the same payment method or a bank account registered in that member's name. Lapak99 does not process withdrawals to third-party accounts. This is a security policy designed to protect members from fraud and money laundering.

Lapak99 offers a range of bonuses and promotions to registered members, including a welcome bonus, weekly cashback, daily reload, free spins, and a VIP programme. All bonuses are subject to wagering requirements (rollover) clearly stated on each promotion's page. Rollover requirements vary by promotion and must be met in full before winnings derived from bonus funds can be withdrawn.

The following actions are prohibited when using Lapak99 bonuses:

• Claiming the same bonus more than once using multiple accounts or different identities.
• Placing bets on two opposing outcomes within the same match or game to fulfil rollover requirements.
• Using betting strategies designed to circumvent bonus requirements without genuine risk.
• Share or transfer bonus balances between accounts.

Lapak99 reserves the right to void bonuses and forfeit winnings obtained through methods that breach promotion terms. Lapak99's decision in bonus-related disputes is final. The RM388 welcome bonus for new members is limited to one claim per person and is valid for the first deposit only. The 15% weekly cashback is calculated based on net losses after all winnings are deducted and is credited automatically every Monday.

All casino games on Lapak99 — including online slots, Live Casino, table games, and crash games — operate using a Random Number Generator (RNG) algorithm that has been audited and certified by independent internationally licensed testing bodies. This ensures that every round and every outcome is genuinely random and cannot be manipulated by any party, including Lapak99 itself.

For Sports Betting covering BWF badminton, Malaysia Super League and EPL football, e-sports, and other sports, Lapak99 provides independently calculated odds updated in real time. All confirmed bets are final. Lapak99 reserves the right to void bets in the following situations:

• A technical error that causes incorrect odds to be published (odds that are clearly unreasonable relative to the market).
• Matches or events that are cancelled, suspended beyond the stipulated period, or significantly altered in format.
• Evidence of match fixing or fraud confirmed by the relevant sporting body.
• Bets placed after the actual result is publicly known but before the system has had the opportunity to update the status.

Lapak99 prohibits the use of any software, bots, algorithms, or automated tools designed to exploit system vulnerabilities or gain an unfair advantage in any game. Detection of such tools will result in immediate account closure and forfeiture of all balances.

Lapak99 takes the protection of members' personal data very seriously. All information you provide during registration and platform use is secured with 256-bit SSL encryption — the highest industry standard. Members' personal data will not be shared, sold, or leased to any third party without the member's explicit consent, except where required by law or a valid court order.

Lapak99 collects data necessary to: process registrations and verify identity, handle financial transactions securely, provide effective customer support, comply with legal requirements relating to fraud prevention and anti-money laundering, and improve the overall user experience on the platform.

Members have the right to access their personal data held by Lapak99, request corrections to inaccurate information, and in certain circumstances permitted by law, request the deletion of their data. For data privacy enquiries, please contact us at support@lapak99.bid or read Lapak99 Privacy Policy detailed privacy policy.

Members may close their Lapak99 account at any time by contacting customer support. Before the closure is processed, all eligible balances will be returned to the registered payment method. Accounts with bonus balances that have not met the rollover requirements will forfeit those bonus balances upon closure.

Lapak99 offers a self-exclusion option for members who feel they need to take a break from the platform, either temporarily or permanently. Self-exclusion can be set for a minimum period of 6 months, 1 year, 5 years, or indefinitely. During an active self-exclusion period, Lapak99 will:

• Blocking login access to the account in question.
• Stopping all marketing communications to the member.
• Refusing any request to reopen an account before the set self-exclusion period has ended.

Lapak99 reserves the right to close or suspend a member's account without notice if there is evidence of fraud, system abuse, violation of the Terms & Conditions, or suspicious activity from an anti-money laundering perspective.

Lapak99 provides its platform on an "as is" basis and makes no guarantee that the service will be free from interruptions, errors, or downtime. Lapak99 is not liable for any losses arising from technical disruptions, unexpected internet disconnections, or third-party service failures beyond Lapak99's control.

Members use the Lapak99 platform entirely at their own risk. Lapak99 is not liable for any financial losses incurred by members through betting and gaming activities, as these result from personal choices made with full awareness and acceptance of the associated risks. Lapak99 reminds members that all games carry the risk of loss and that no winnings are guaranteed in any game offered on the platform.

In all circumstances, Lapak99's maximum liability to any member for any claim shall not exceed the total amount deposited by that member in the 12 months preceding the claim.

Should any dispute arise between a member and Lapak99 regarding platform use, game outcomes, payment processing, or any other matter, the member should first contact Lapak99's customer support team via live chat, email at support@lapak99.bid, or WhatsApp. Lapak99 is committed to resolving disputes fairly and transparently within 5 business days.

Any dispute that cannot be resolved through customer support channels will be referred to a mutually agreed arbitration procedure. The arbitration decision is final and binding on both parties. These Terms & Conditions are governed by applicable law, and all disputes will be resolved within the relevant jurisdiction.

Lapak99 encourages all members to read these Terms & Conditions in full and to contact customer support if any section is unclear before deciding to register and use the platform. We are always ready to answer questions about these terms in Bahasa Melayu.